©2019 by The Same Day People Ltd. All Rights Reserved.

Registered In England & Wales.

CRN 11770885   Vat No.  317 1820 23 .


Head Office : ​Kemp House, 160 City Road, London, United Kingdom EC1V 2NX


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We accept all payment methods.


Card payments can be processed over the phone or via our payment portal , which ever suits your needs.


All payments processed via our payment portal are 100% secure & protected.


Any bank payments for our services should be made payable to the below details:


The Same Day People Ltd

Account No: 5772 9590

Sort Code: 60-83-71


Privacy Policy : We do not store credit card details nor do we share financial details with any 3rd parties

If you have any questions regarding our refund policy, please contact us prior to arranging your collection.


A full refund will be issued for The Same Day People orders that are cancelled prior to collection. To cancel your order, please call us on 0161 327 1303.


Claims must be submitted within before collection is made.

Refunds will take two working days to handle as all refunds have to be process checked to ensure that no collection took place.


Refunds are not issued for failed collections. If your parcel is not collected during the pre-requested time, please contact us to rearrange a collection.


Refunds will be made, in full, if cancellation is requested before courier collection takes place.

A refund will be granted should you experience an unreasonable delay or sub-standard quality in the service agreed upon at the time of booking, if these issues are due to negligence


If you cancel at the time of, or after the courier collection has been made the customer will be charged in full.


If you are cancelling within 12 hours of the job then we will refund you but deduct a call-out charge to cover our charges to that point.


If you want us to return the courier consignment back to you due to change of mind, excess weight or any other reason you are liable for courier collection and courier delivery charges.


Transit times are not guaranteed and therefore refunds will not generally be issued for delayed shipments unless it can be proved that the carrier has acted negligently.


In rare events of parcel loss or damage, up to 100% of your carriage costs will be refunded. (Please note: Claims for damage will only be accepted if the parcel is signed for as damaged upon delivery).


If your parcel is returned without it having left due to insufficient packaging, incorrect documentation or prohibited items found in your consignment, you will be liable for the carriage costs and will be issued with a partial refund for the carriage costs.


Remote areas may take longer. Estimations are based on average transit times. Delays due to traffic, weather etc… can occur, so we advise that you plan for this possibility.


Please note that refunds can’t be processed for any consequential loss.


If you need help regarding a return please call us on 0161 327 1303